These Capabilities Will Be Needed Fro Voice to Become a Viable Runtime in the Enterprise
Recently, I published another article about amazon Alexa’s potential to drive a new generation oof enterprise solutions. Voice platforms such as amazon Alexa have the potential of becoming the next great user interface platform. However, these type of platforms still need to build many enterprise-ready capabilities in order to achieve mainstream adoption in business environments.
The potential for an enterprise voice platform is an interesting topic of debate in the AI community. Today , it is perfectly possible to implement enterprise-ready voice bots with platforms such as Alexa or Cortana. However, those solutions require a considerable level of effort to enable required enterprise features in areas such as integration, security, compliance, etc.
An enterprise voice runtime should provide developers and devops with the fundamental building blocks for the implementation and lifecycle management of voice bots. What are those building blocks? The following list provides a starting point:
1 — Integration with Back-office Systems
Providing voice and conversational integration with SaaS and on-premise business systems is an essential element of an enterprise voice platform .
2 — Voice search
Search is one of the fundamental vehicles for interacting with business voice bots. An enterprise voice platform should provide a consistent search experience for voice bots.
3 — Voice Notifications
Delivering voice notifications containing business data sources is another relevant mechanism to engage business users with voice bot solutions.
4 — Integration with Enterprise Messaging and Collaboration Tools
Seamless integration with enterprise messaging and collaboration tools such as Slack or HipChat will allow voice bots to tap into existing conversational channels in the enterprise.
5 — Integration with Enterprise Mobile Apps
Business Mobile apps will be an important channel to data and process actions generated by voice bots. as a result, an enterprise voice platform should leverage mechanisms such as deep links to integrate with existing mobile business apps.
6 — Security and Access Control
In an enterprise environment, not all users will access to all bots available. An enterprise voice platform should enable access control policies that integrate with existing identity management platforms.
7 — Compliance and Monitoring
Monitoring voice interactions between bots and users is key for the adoption of voice platforms in the enterprise. Similarly, compliance models will have to be adapted to voice platforms for its adoption across regulated industries.
8 — Deployment Isolation
Enterprise voice bots will be subjected to different levels of security and compliance than consumer bots. Being able to configure and provision completely isolated instances of Alexa or Cortana backend services would be essential to streamline the adoption of voice bot solutions in the enterprise.