Artificial intelligence (AI) is becoming the next big battleground in enterprise computing. With technology giants like Amazon, Google , IBM and Microsoft actively innovating in the space, the race for becoming the dominant AI technology provider is becoming a fascinating one. Despite all the hype, the levels of adoption of AI in the enterprise are very low compared to other hot technology trends.
The friction between the excitement around AI technologies and the still small adoption rates in the enterprise poses an interesting question for startups trying to become relevant in the space: In these early days, where are companies spending money in AI? From the initial case studies and evidence, there are 3 main areas in which enterprises are actively leveraging AI technologies:
· Bots and natural language processing: Smart bots are becoming a phenomenon in the B2C space and many brands are leveraging natural language processing technologies to interact with customers via conversational interfaces.
· Cognitive computing and document analysis: Extracting intelligence from large volumes of text is powering very innovative AI solution in industries like legal or health care. Additionally, we are seeing the first generation of startups in those industries that take advantage of cognitive computing to extract intelligence from documents that previously required humnan intervention.
· Video and image analytics: Public safety, agriculture and oil and gas are some of the industries that have been producing a lot of interesting work in the video and image analytics space leveraging AI and cognitive science.
Watson is Still King
The race for AI is going to be, without a doubt, a very intense one. However, in this early days, most of the real traction in the enterprise is coming from the work that IBM is doing with Watson. IBM’s industry expertise has helped to adapt Watson to vertical scenarios faster than the competition. Additionally, IBM has done a remarkable job expanding Watson’s capabilities into other industry trends such as cloud and mobile. In this early days, Watson is still the king of enterprise AI.